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Measuring Knowledge and Intellectual Capital

Models and methods to maximize the value of knowledge, intangibles and intellectual assets

David J. Skyrme

Innovation, customer relationships, brand value and employee motivation, along with other knowledge and intellectual assets are the drivers of future corporate wealth. But to be managed effectively, these intangibles need to be measured. This report analyzes and evaluates all the major developments in the field of knowledge and intellectual capital measurement - the latest research, models, tools, techniques and lessons from practitioners. Find out how your organization can capitalize on proven measurement methods.
  • Over 30 knowledge measurement models evaluated
  • Actionable insights from international research
  • Insights and experience from leading experts and practitioners
  • Case studies and reports from 35 organizations
  • ABBA - A new strategic framework for knowledge measurement
  • Guidelines, checklists, resources to support your KM initiatives.

Measuring Knowledge and Intellectual Capital reveals:

  • How to make a sound business case for knowledge management
  • What intangible factors are crucial to corporate wealth creation
  • How to plan and initiate a knowledge measurement programme
  • How to assess the progress of your knowledge management intiative
  • Indicators of national and regional knowledge economies
  • The four key perspectives of knowledge measurement - Asset, Benefits, Basleine and Action
  • Roadblocks in accounting practice and what is being done to overcome them

Guiding You To Success

The author's practical experience of knowledge management and many connections with knowledge leaders brings together in one place for the first time all the major developments in this important field.

Learn from knowledge experts: including Leif Edvinnson, Karl Erik Sveiby, Göran Roos, Jan Mouritsen, Baruch Lev, Huber Saint-Onge, Ante Pulic, Andrew Mayo ... and more.

Gain insights from: initiatives like those of the OECD, World Bank, Massachusetts Innovation Index, Nordika project, MERITUM ... and more.

Compare and contrast methods: value-based methods, performance models, scorecards, intellectual capital models, KM assessments, KM maturity models ... and more.

Learn from best practice cases and examples: APQC, Austrian Research Centres, Carl Bro, COWI, DHL, Dow Chemical, Ericsson, Ramboll, Sears Roebuck, Shell, Siemens, Skandia, US Navy ... and more.

Use the practical tools provided: IC indicator check-list, action check-lists at the end of each chapter, 10-step guide to measurement practice, KM assessment tool, benefits tree, dos and don'ts ... and more.

Contents Summary

Chapter 1 - Tangling With Intangibles
- A Challenge Too Far?
- Accounting for Knowledge Assets
- What's New in This Report?

Chapter 2 - Trends, Tensions and Turbulence
- Trends
- Influential Initiatives
- Evolution of Measures
- Tensions

Chapter 3 - The Pressure to Measure
- Growing Appreciation of Intangible Value
- Accountancy in The Dock
- What Matters to Stakeholders
- Motivations to Measure
- The Case Against Measurement
- The Value Conundrum
- Benefits, Insights and Issues

Chapter 4 - Measuring the Knowledge Economy
- Characteristics
- International Indicators
- Regional and National Initiatives
- The Intellectual Capital of Nations
- Connections, Comparison and Challenges

Chapter 5 - Making Sense of Models
- Finding Your Way Through the Model Maze
- Advantages and Disadvantages of Different Measures
- Value Based Models
- Valuing Intangibles
- Valuing Patents
- Valuing Brands
- Performance Measurement Systems
- Balanced Scorecards
- Making Scorecard Theory Work in Practice
- Scorecards and Intellectual Capital

Chapter 6 - IC Measurement Models
- Components of Intellectual Capital
- IC Component Measures
- Human Capital Models
- Comprehensive IC Models
- IC Measurement in Context
- Valuing Brands
- The Models Compared
- A Knowledge Measurement Framework

Chapter 7 - Practical Considerations - Developing An IC System
- Orientation - Planning Evolution and Processes - Preparing The Ground
- Meaningful Models
- Illuminating Indicators
- Focus on the Future
- Participative Processes
- Measuring for Management
- Problems and Pitfalls

Chapter 8 - Making the Business Case
- The Benefits Dimension
- Evaluating IT Investment
- Justifying Knowledge Management
- Does ROI Matter?
- From Measurement Myopia to Knowledge Leadership
- Ten Characteristics of Knowledge Leaders
- The ABC of Making the Case

Chapter 9 - Assessing Progress
- Positioning Frameworks
- KM Maturity Models
- KM Assessment Tools
- Comparison of Models
- The Knowledge Audit
- Knowledge Sharing Metrics
- Evaluating Communities of Practice
- Beyond the Baseline
- From Benchmarking to Benchlearning

Chapter 10 - Pathways to the Future
- The State of Play Today
- New Management Methods and Skills
- Changing Role of the Finance Function
- Accounting Standards: All Shook Up
- The New Reporting
- Future Developments
- Final Thoughts


Details and Ordering Information

Measuring Knowledge and Intellectual Capital, David J. Skyrme, Business Intelligence (May 2003)
Pages: 512.

This report is available in two packages:

  • PDF (on a CD-ROM) + paper copy:
    - Publishers price: UK£995; US$1,945; Euro: 1,545.
    - K-Shop special price: UK£695; US$1,395; Euro: 995.

  • PDF only (delivered by email):
    - Publishers price: UK£895; US$1,645; Euro: 1,295.
    - K-Shop special price: UK£595; US$1,195; Euro: 875.

Each purchaser also receives directly from us a bonus of our more up to date Measures Pack - measures briefing, benefits tree tool and Know-All Assessment (PDF/Word documents).

This product is subject to Value Added Tax (exempt for most non-UK customers). So that we direct you to the correct ordering page, please email us with your requirements, country and VAT number (if in EU and not UK).

Our Terms

1. Payment must be received before the report is shipped.
2. The report is normally shipped within 48 hours and send by air to non-UK purchasers.
3. See the full trading terms and conditions - please note, this report is sold on a non-refundable basis.

If you have any special requests/quotations or would like a hard-copy order form sent by post, please email (or telephone +44 1635 253545). Be sure to include your full postal address and telephone number if you want us to contact you that way.

Related Publications and Services

David Skyrme Associates provides consultancy services and workshops that provide more personalized knowledge on winning strategies and effective 'how-tos' for knowledge management.

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