Measuring Knowledge and Intellectual Capital
Models and methods to maximize the value of knowledge, intangibles and intellectual assets
David J. Skyrme
|Innovation, customer relationships, brand value and employee motivation, along with other knowledge and intellectual assets are the drivers of future corporate wealth.
But to be managed effectively, these intangibles need to be measured. This report analyzes and evaluates all the major developments in the field of knowledge and intellectual capital measurement - the latest research, models, tools, techniques and lessons from practitioners. Find out how your organization can capitalize on proven measurement methods.
- Over 30 knowledge measurement models evaluated
- Actionable insights from international research
- Insights and experience from leading experts and practitioners
- Case studies and reports from 35 organizations
- ABBA - A new strategic framework for knowledge measurement
- Guidelines, checklists, resources to support your KM initiatives.
Measuring Knowledge and Intellectual Capital reveals:
- How to make a sound business case for knowledge management
- What intangible factors are crucial to corporate wealth creation
- How to plan and initiate a knowledge measurement programme
- How to assess the progress of your knowledge management intiative
- Indicators of national and regional knowledge economies
- The four key perspectives of knowledge measurement - Asset, Benefits, Basleine and Action
- Roadblocks in accounting practice and what is being done to overcome them
Guiding You To Success
The author's practical experience of knowledge management and many connections with knowledge leaders brings together in one place for the first time all the major developments in this important field.
Learn from knowledge experts: including Leif Edvinnson, Karl Erik Sveiby, Göran Roos, Jan Mouritsen, Baruch Lev, Huber Saint-Onge, Ante Pulic, Andrew Mayo ... and more.
Gain insights from: initiatives like those of the OECD, World Bank, Massachusetts Innovation Index, Nordika project, MERITUM ... and more.
Compare and contrast methods: value-based methods, performance models, scorecards, intellectual capital models, KM assessments, KM maturity models ... and more.
Learn from best practice cases and examples: APQC, Austrian Research Centres, Carl Bro, COWI, DHL, Dow Chemical, Ericsson, Ramboll, Sears Roebuck, Shell, Siemens, Skandia, US Navy ... and more.
Use the practical tools provided: IC indicator check-list, action check-lists at the end of each chapter, 10-step guide to measurement practice, KM assessment tool, benefits tree, dos and don'ts ... and more.
Chapter 1 - Tangling With Intangibles
- A Challenge Too Far?
- Accounting for Knowledge Assets
- What's New in This Report?
Chapter 2 - Trends, Tensions and Turbulence
- Influential Initiatives
- Evolution of Measures
Chapter 3 - The Pressure to Measure
- Growing Appreciation of Intangible Value
- Accountancy in The Dock
- What Matters to Stakeholders
- Motivations to Measure
- The Case Against Measurement
- The Value Conundrum
- Benefits, Insights and Issues
Chapter 4 - Measuring the Knowledge Economy
- International Indicators
- Regional and National Initiatives
- The Intellectual Capital of Nations
- Connections, Comparison and Challenges
Chapter 5 - Making Sense of Models
- Finding Your Way Through the Model Maze
- Advantages and Disadvantages of Different Measures
- Value Based Models
- Valuing Intangibles
- Valuing Patents
- Valuing Brands
- Performance Measurement Systems
- Balanced Scorecards
- Making Scorecard Theory Work in Practice
- Scorecards and Intellectual Capital
Chapter 6 - IC Measurement Models
- Components of Intellectual Capital
- IC Component Measures
- Human Capital Models
- Comprehensive IC Models
- IC Measurement in Context
- Valuing Brands
- The Models Compared
- A Knowledge Measurement Framework
Chapter 7 - Practical Considerations - Developing An IC System
- Planning Evolution and Processes
- Preparing The Ground
- Meaningful Models
- Illuminating Indicators
- Focus on the Future
- Participative Processes
- Measuring for Management
- Problems and Pitfalls
Chapter 8 - Making the Business Case
- The Benefits Dimension
- Evaluating IT Investment
- Justifying Knowledge Management
- Does ROI Matter?
- From Measurement Myopia to Knowledge Leadership
- Ten Characteristics of Knowledge Leaders
- The ABC of Making the Case
Chapter 9 - Assessing Progress
- Positioning Frameworks
- KM Maturity Models
- KM Assessment Tools
- Comparison of Models
- The Knowledge Audit
- Knowledge Sharing Metrics
- Evaluating Communities of Practice
- Beyond the Baseline
- From Benchmarking to Benchlearning
Chapter 10 - Pathways to the Future
- The State of Play Today
- New Management Methods and Skills
- Changing Role of the Finance Function
- Accounting Standards: All Shook Up
- The New Reporting
- Future Developments
- Final Thoughts
Measuring Knowledge and Intellectual Capital, David J. Skyrme, Business Intelligence (May 2003)
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