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David Skyrme Associates offers a variety of presentations and workshops that can be tailored to meet your needs. This page describes an example of a workshop focussed on the use of intranets for knowledge sharing. It provides a good basis for integrating your organization's Internet and intranet strategies with your knowledge initiative.

Why and Who

Key features of an effective knowledge initiative are methods of sharing knowledge, both explicit and tacit knowledge. Collaborative technologies such as intranets play an important role as do Communities of Practice. This workshop draws together these themes and explores ways in which knowledge connections can be created and enhanced. It provides knowledge managers with a good understanding on how best to exploit available technologies. At the same time it provides those with technical knowledge of the Internet and intranets on how these can be effectively applied to deliver benefits within the context of a knowledge initiative.

The workshop is therefore ideally suited for management teams and key staff who support change programmes, knowledge management initiatives, Internet and intranet implementation, such as programme directors, marketing managers, information professionals, knowledge managers, business development manager and corporate planners.


On completing this workshop you will be able to:

  • Identify the different ways that Internet and intranets contribute to success in knowledge management
  • Understand the difference between 'publishing' and making active connections
  • Analyze your own situation, including the opportunities and threats
  • Develop Internet-based knowledge strategies to support business needs and create new opportunities
  • Evaluate your needs in terms of external products and services and internal capabilities
  • Take account of the factors that contribute to success and be aware of the pitfalls to avoid.

See also the list of wider benefits you can expect from attending this workshop.


This workshop focusses on those aspects of an intranet that are crucial to improving knowledge development and sharing, viz:

  • Strategy - Why do we want an intranet? How does it contribute to our business objectives?
  • Knowledge - How can an intranet be used to tap into our sources of knowledge? What information, what discussion?
  • Connections - who shall we weave into our local Web? Should we have an extranet?
  • Practicalities - What standards should we use? Who should be involved in implementation? How do we select suppliers?
  • Human and Organization Factors - have we the right culture? What do we need to do to encourage knowledge sharing?

This workshops allow participants to apply the concepts learnt to their own organizational situation, through a carefully designed set of learning cycles, each consisting of three parts:

  • Concepts - presentation of key theory and frameworks
  • Practice - small group exercises addressing key questions and choices
  • Review and questions - plenary session to draw out and share key learnings, and to address areas that need further clarification.


Internet, Intranets and Extranets
Evolution - Drivers at Work
The Momentum of the Knowledge Movement
Five models of Interaction
Benefits they offer
Selected cases
Strategy Assessment (exercise)

The Strategic Context
Business Strategies and Priorities
Internet / intranet exploitation - from cost saving to creating new businesses
How intranets leverage knowledge capabilities
Evolution Curves - from transactions to knowledge
Maturity Assessment - KM, ICT, intranet and organizational readiness (exercise)

Connecting to Information
Five ways to Find Information
Aligning to User Needs
Finding Intermediate Connections
Developing Cost-effective Strategies
Do we Need an Information Centre?

Connecting to People
How to network?
Internet tools that help
Network building
Relationship building - nurturing customers
Knowledge Networking (exercise)

Knowledge Networks
People, Information and Knowledge
Evolution of Knowledge
Knowledge Processes
Creating Knowledge Networks - and Attracting Experts

Managing Information and Knowledge Resources
The Resource Perspective - IRM and Knowledge Management
The Information/Knowledge Value System
Adding Value - Appropriate Processes
Our Knowledge Gap (exercise)

Effective Implementation Strategies
Connections - how to make the ones that work
Communications - different types for different purposes
Coordination - selecting the right tool for the job
Collaborative Working - emerging tools and techniques
The good, the bad and the ugly - lessons from other people's Internet sites.

Action Planning
Reviewing and Prioritizing Needs
Current Assessment (from earlier exercises)
Options for Progress
Criteria for Selection
Next Steps - Planning, Resourcing
Critical Success Factors - and Avoiding the Pitfalls

Further Information

This workshop is customized for each client and is developed from our evolving set of structured modules. It is often a good introduction to our style of strategic knowledge consulting. The two main formats for this workshop are:

  • Half or full day executive seminar - with opportunity for group discussion
  • Full day workshop - with hands-on experience.

It can also be incorporated as one element of the Knowledge Connections module (module no. 10) of the ENTOVATION Ten-Step Knowledge InnovationSM Assessment.

To discuss your specific requirements in further detail please contact our principal consultant David Skyrme. Email: david@skyrme.com. Tel: +44 1635 25 35 45.

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Read what clients have said about our workshops.

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