David Skyrme Associates offers a variety of presentations and workshops that can be tailored to meet your needs. This
page describes an example of a workshop focussed on the use of intranets for knowledge sharing. It provides a good basis for integrating your organization's Internet and intranet strategies
with your knowledge initiative.
Key features of an effective knowledge initiative are methods of sharing knowledge, both explicit and tacit knowledge. Collaborative technologies such as intranets play an important role as do Communities of Practice. This workshop draws together these themes and explores ways in which knowledge connections can be created and enhanced. It provides
knowledge managers with a good understanding on how best to exploit available technologies. At the same time it provides those with technical knowledge of the Internet and intranets on how these can
be effectively applied to deliver benefits within the context of a knowledge initiative.
The workshop is therefore ideally suited for management teams and key staff who support change programmes, knowledge management initiatives, Internet and intranet implementation, such as programme
directors, marketing managers, information professionals, knowledge managers, business development manager and corporate planners.
On completing this workshop you will be able to:
- Identify the different ways that Internet and intranets contribute to success in knowledge management
- Understand the difference between 'publishing' and making active connections
- Analyze your own situation, including the opportunities and threats
- Develop Internet-based knowledge strategies to support business needs and create new opportunities
- Evaluate your needs in terms of external products and services and internal capabilities
- Take account of the factors that contribute to success and be aware of the pitfalls to avoid.
See also the list of wider benefits you can expect from attending this workshop.
This workshop focusses on those aspects of an intranet that are crucial to improving knowledge development and sharing, viz:
- Strategy - Why do we want an intranet? How does it contribute to our business objectives?
- Knowledge - How can an intranet be used to tap into our sources of knowledge? What information, what discussion?
- Connections - who shall we weave into our local Web? Should we have an extranet?
- Practicalities - What standards should we use? Who should be involved in implementation? How do we select suppliers?
- Human and Organization Factors - have we the right culture? What do we need to do to encourage knowledge sharing?
This workshops allow participants to apply the concepts learnt to their own organizational situation, through a carefully designed set of learning cycles, each consisting of three parts:
- Concepts - presentation of key theory and frameworks
- Practice - small group exercises addressing key questions and choices
- Review and questions - plenary session to draw out and share key learnings, and to address areas that need further clarification.
- Internet, Intranets and Extranets
- Evolution - Drivers at Work
- The Momentum of the Knowledge Movement
- Five models of Interaction
- Benefits they offer
- Selected cases
- Strategy Assessment (exercise)
- The Strategic Context
- Business Strategies and Priorities
- Internet / intranet exploitation - from cost saving to creating new businesses
- How intranets leverage knowledge capabilities
- Evolution Curves - from transactions to knowledge
- Maturity Assessment - KM, ICT, intranet and organizational readiness (exercise)
- Connecting to Information
- Five ways to Find Information
- Aligning to User Needs
- Finding Intermediate Connections
- Developing Cost-effective Strategies
- Do we Need an Information Centre?
- Connecting to People
- How to network?
- Internet tools that help
- Network building
- Relationship building - nurturing customers
- Knowledge Networking (exercise)
- Knowledge Networks
- People, Information and Knowledge
- Evolution of Knowledge
- Knowledge Processes
- Creating Knowledge Networks - and Attracting Experts
- Managing Information and Knowledge Resources
- The Resource Perspective - IRM and Knowledge Management
- The Information/Knowledge Value System
- Adding Value - Appropriate Processes
- Our Knowledge Gap (exercise)
- Effective Implementation Strategies
- Connections - how to make the ones that work
- Communications - different types for different purposes
- Coordination - selecting the right tool for the job
- Collaborative Working - emerging tools and techniques
- The good, the bad and the ugly - lessons from other people's Internet sites.
- Action Planning
- Reviewing and Prioritizing Needs
- Current Assessment (from earlier exercises)
- Options for Progress
- Criteria for Selection
- Next Steps - Planning, Resourcing
- Critical Success Factors - and Avoiding the Pitfalls
This workshop is customized for each client and is developed from our evolving set of structured modules. It is often a good introduction to our style of strategic knowledge consulting. The two main formats for this workshop are:
- Half or full day executive seminar - with opportunity for group discussion
- Full day workshop - with hands-on experience.
It can also be incorporated as one element of the Knowledge Connections module (module no. 10) of the ENTOVATION Ten-Step Knowledge
To discuss your specific requirements in further detail please contact our principal consultant David Skyrme. Email: firstname.lastname@example.org. Tel: +44 1635 25 35 45.
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