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Knowledge Networking: Creating the Collaborative Enterprise

David J. Skyrme

Book Cover Knowledge Networking, published by Butterworth-Heinemann, explains the strategic, organizational and human impact of technologies that support knowledge: the Internet, groupware, collaborative technologies. It shows how they can transform organizational practices and help to improve performance at all levels, for knowledge workers, virtual teams, knowledge-based enterprises and collaborative networks.

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Companion Book - Capitalizing on Knowledge: from e-business to k-business; exploring the opportunities at the interface between knowledge management and e-business.

Knowledge Networking is highly practical and includes customized toolkits, cases and action plans to help you improve performance. Whether you are an individual knowledge worker, a senior executive, a policy maker, management consultant, student or researcher, this book can help you:

  • Gain insights into the knowledge-driven economy
  • Identify opportunities for exploiting developments in the Internet
  • Develop strategies that exploit knowledge assets and ways of working and marketing virtually
  • Work more effectively as a knowledge worker in globally distributed teams
  • Develop enterprise-wide knowledge management programmes
  • Build virtual organizations that maximize business opportunities and minimize risk.

Many pracitioners have commented on its helpful insights, and it is used on several degree courses around the world that include knowledge management as a topic.

Special Features

A unique feature of this book is the accompanying web site, that keeps readers abreast of developments in the topics covered. Other features are:

What Reviewers Say About Knowledge Networking

"One of the best collations of examples of knowledge management practice available in one place.... David has been present at the birth of knowledge management, has witnessed much of the early experiments and knows most of the pioneers." (David Snowden, Director of Knowledge and Differentiation, IBM Global Services).
"What really stands out in this excellent book, is that it is written in way that successfully draws upon contemporary research and real business experience to distil practical lessons - comprehensive, accessible and thoughtful." (Pervaiz K Ahmed, Unilever Lecturer in Innovation Management, University of Bradford).
"A very good book - describes the networked knowledge economy, and how organizations need to adapt to thrive in it." (Brian Clegg, Director of Creativity Unleashed Ltd).
"This is a must - not only for all those working or teaching in the information field, but also for any executive who wants his or her organisation to move successfully forward, starting now" (Sylvia P Webb, Managing Information Book of the Month, March 2000).


Part A: Setting the Context: An Interdependent World
We are in a new where old certainties no longer exist. We need to think and act in new ways. This creates challenges for organizations, individuals, managers and policy makers alike. Each chapter concludes with a set of 'Points to Ponder'.

Chapter 1. The Networked Knowledge Economy
Old Certainties No Longer Exist
Five Megatrends
Technology - A Fundamental Driving Force
New Economy, New Rules

Part B. Creating Unlimited Opportunities
The implications of these changes and trends, and how to create opportunities from their convergence.

Chapter 2. Knowledge: The Strategic Imperative
Fad or Fundamental?
The Knowledge Agenda
Two Thrusts
Seven Levers of Strategy
Knowledge Processes
The Knowledge Opportunity

Chapter 3. Technology: The Knowledge Enhancer
Knowledge Tools
Knowledge Repositories
Collaborative Technologies
The Technology Opportunity

Chapter 4. Virtualization: Networking Knowledge Globally
Three Dimensions of Virtualization
Virtual Products and Services
The Virtual Office
The Virtual Corporation
Virtual Teams
Virtual Communities
Creating the Virtual Opportunity

Part C - Toolkits for Tomorrow
This part takes you through sets of tools and guidelines to help you succeed as an individual knowledge networker, as a virtual knowledge team, as an enterprise and as a collaborative venture. Each toolkit has an accompanying action check-list.

Chapter 5. The Knowledge Networker's Toolkit
Know Yourself
Work Smarter, Not Harder
Manage the Information Flood
Communicate Effectively
Develop Your Network
Be Techno-wise
Manage Your Workspace
Your Intellectual Capital
The Millennium Manager
The Knowledge Leader

Chapter 6. The Knowledge Team's Toolkit
Knowledge Teams
High Performance Teams
25 Principles for Effective Teams
Teams and Teaming
Team Commitment
Team Processes
Team Technologies
Managing Team Knowledge
Sustaining High Performance
Knowledge Communities

Chapter 7. The Enterprise Toolkit
Knowledge Leadership
Creating a Knowledge Enriching Environment
Managing Organizational Knowledge
The Value of Knowledge
Human Factors
Technology, Tools and Techniques
From Knowledge Management to Knowledge Leadership

Chapter 8. The Interprise Toolkit
Collaboration Knowledges
Knowledge Collaboration
Organizing Collaboration
Building the Virtual Organization
Implementing the Infrastructure
Sustaining Success

Part D - Pathways to Prosperity
This part reviews the contribution of public policy to achieving prosperity through knowledge. It analyzes trends and proposes alternative scenarios for the future of the knowledge economy.

Chapter 9. The Public Policy Agenda
Knowledge for Posterity
Foundations for the Future
Knowledge Society Initiatives
Online Trading and Working
Stimulating Innovation
Actors and Roles

Chapter 10 - Forward to the Future
Forecasting the Future
Knowledge Futures
Knowledge Markets
Knowledge Ethics and Governance
Knowledge Scenarios
Knowledge Networks for Knowledge
The Future is What We Make of It

Cases and Examples

Cases and examples featured include:

  • Knowledge-based Strategies - BP Amoco, CIGNA, Dow Chemical, Hewlett-Packard, ICL, NEC, Novartis, Schlumberger, Shell, Siemens, Texas Instruments, Teltech, Skandia, Steelcase, Thomas Miller & Co
  • Internet Exploitation - CDNow, Cisco, Dell, HHCL, Proctor & Gamble, Sun, Xerox, Taitverkko Järvenpää, The Virtual Office
  • Virtualization Effectiveness - Agile Web, BP, Digital, ETD, Loud-n-Bow,
  • Innovative Initiatives - 3M, City of Austin, British Airways, Denmark Business Networks, Du Pont, EU Innovation Programme, GKII, OECD, South Bristol Learning Network, The World Bank.

Checklists and Action Guidelines

Throughout the book, and particularly in the toolkits of Part C, are many checklists and guidelines, such as:

  • Communications - email effectiveness, tips for dialogue, team communications principles, team meetings, developing trust
  • Computer Conferencing - moderation guidelines, effective team conferences
  • Knowledge Management - ten principles, adding value to knowledge, knowledge enhancement in teams, conducting a knowledge inventory, intellectual capital measurement
  • Networking - personal network development
  • Technology - developing effective intranets, personal technology planning
  • Virtualization - motivations, strategic fit template, virtual corporate contracts, knowledge management.

Details and Ordering Information

Knowledge Networking: Building the Collaborative Enterprise, David J. Skyrme, Butterworth-Heinemann.(1999).
284 pp. Paperback.
ISBN 0 7506 3976 8
lIST Price: UK £20.99; US $24.99.

To place an order.

You can order this and other books (see our list of recommended knowledge management books) direct from or (These links take you straight to the relevant page). Alternatively visit the Butterworth-Heinemann Knowledge Management pages.

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