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The Knowledge Management Assessment is a systematic analysis of your organization's current knowledge management capabilities. It assesses your current performance against world-class practice and identifies critical areas for applying knowledge management.


Why and When?

The Knowledge Management Assessment provides a diagnosis of your current practices and a benchmark for improvement. Typical situations where it has proved useful are:

  • at the start of a knowledge initiative e.g. following the creation of a knowledge team or teams
  • following a corporate restructuring or strategic review
  • after an initial phase of knowledge management activities where the benefits anticipated have not materialized
  • during the integration phase of a merger or joint venture, where an overview of relevant capabilities is required
  • for an annual independent review of an existing knowledge programme

Benefits

As a result of our Knowledge Management Assessment, you will typically achieve the following benefits:

  • a better understanding of the scope of a successful knowledge initiative
  • insights into world-class knowledge management practice
  • identification of your existing activities that are good exemplars of KM practice
  • an independent evaluation of the capability and quality of your existing KM activities
  • identification of opportunities to exploit organizational knowledge
  • a clear indication of areas needing management attention.

Our proven approach is based on:

  • Our in-depth understanding of the best knowledge initiatives world-wide
  • An integrated approach that considers business strategy, technology, human and organizational factors
  • Use of appropriate methods, tools and techniques
  • Access to a world-wide network of knowledge specialists
  • Excellent analysis and communications skills
  • Proven experience in developing KM strategies

What We Do

A Knowledge Management Assessment is often carried out in conjunction with a Knowledge Inventory or as part of a widerKnowledge Strategy Development. Frequently our Knowledge Management in Practice Workshop provides an effective way of gathering information and ascertaining perspectives.

Typical activities include:

  • Interviews with a cross-section of staff
  • Diagnostic questionnaires and analysis
  • Observation of activities and meetings
  • Meetings with knowledge management team members
  • Review of intranets and Internet
  • Document review and analysis

Deliverables

Deliverables are tailored to client's requirements but typically include the following:

  • Customized Assessment Questionnaires (more extensive versions of the Know-All assessment tool)
  • Briefing notes and Guidelines on core Knowledge Management practices
  • An Assessment 'radar chart', with sub-sets split by function, business, geography etc. as required
  • Analysis and Report, including executive summary
  • An Executive Presentation of the results.

Further Information

To discuss your requirement in further detail please contact our principal consultant David Skyrme. Email: david@skyrme.com. Tel: +44 1635 25 35 45.

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