Companion Book - Capitalizing on Knowledge: from e-business to k-business; exploring the opportunities at the interface between knowledge management and e-business.
Knowledge Networking is highly practical and includes customized toolkits, cases and action plans to help you improve performance. Whether you are an individual knowledge worker, a senior executive, a policy maker, management consultant, student or researcher, this book can help you:
- Gain insights into the knowledge-driven economy
- Identify opportunities for exploiting developments in the Internet
- Develop strategies that exploit knowledge assets and ways of working and marketing virtually
- Work more effectively as a knowledge worker in globally distributed teams
- Develop enterprise-wide knowledge management programmes
- Build virtual organizations that maximize business opportunities and minimize risk.
Many pracitioners have commented on its helpful insights, and it is used on several degree courses around the world that include knowledge management as a topic.
A unique feature of this book is the accompanying web site, that keeps readers abreast of developments in the topics covered. Other features are:
- A holistic approach to knowledge management, virtualization and the Internet
- Consideration of people, processes and practicalities, rather than just theory and technology
- Illustrative cases and examples, showing how global companies can harness employees' accumulated knowledge and apply it to specific problems
- Toolkits and checklists for practical action by individuals, teams, organizations and virtual corporations
- Ongoing interaction with the author and publisher through the Butterworth-Heinemann knowledge management pages, and the Knowledge Networking web site.
"One of the best collations of examples of knowledge management practice available in one place.... David has been present at the birth of knowledge management, has witnessed much of the early experiments and knows most of the pioneers." (David Snowden, Director of Knowledge and Differentiation, IBM Global Services).
"What really stands out in this excellent book, is that it is written in way that successfully draws upon contemporary research and real business experience to distil practical lessons - comprehensive, accessible and thoughtful." (Pervaiz K Ahmed, Unilever Lecturer in Innovation Management, University of Bradford).
"A very good book - describes the networked knowledge economy, and how organizations need to adapt to thrive in it." (Brian Clegg, Director of Creativity Unleashed Ltd).
"This is a must - not only for all those working or teaching in the information field, but also for any executive who wants his or her organisation to move successfully forward, starting now" (Sylvia P Webb, Managing Information Book of the Month, March 2000).
Part A: Setting the Context: An Interdependent World
We are in a new where old certainties no longer exist. We need to think and act in new ways. This creates challenges for organizations, individuals, managers and policy makers alike. Each chapter concludes with a set of 'Points to Ponder'.
- Chapter 1. The Networked Knowledge Economy
- Old Certainties No Longer Exist
- Five Megatrends
- Technology - A Fundamental Driving Force
- New Economy, New Rules
Part B. Creating Unlimited Opportunities
The implications of these changes and trends, and how to create opportunities from their convergence.
- Chapter 2. Knowledge: The Strategic Imperative
- Fad or Fundamental?
- The Knowledge Agenda
- Two Thrusts
- Seven Levers of Strategy
- Knowledge Processes
- The Knowledge Opportunity
- Chapter 3. Technology: The Knowledge Enhancer
- Knowledge Tools
- Knowledge Repositories
- Collaborative Technologies
- The Technology Opportunity
- Chapter 4. Virtualization: Networking Knowledge Globally
- Three Dimensions of Virtualization
- Virtual Products and Services
- The Virtual Office
- The Virtual Corporation
- Virtual Teams
- Virtual Communities
- Creating the Virtual Opportunity
Part C - Toolkits for Tomorrow
This part takes you through sets of tools and guidelines to help you succeed as an individual knowledge networker, as a virtual knowledge team, as an enterprise and as a collaborative venture. Each toolkit has an accompanying action check-list.
- Chapter 5. The Knowledge Networker's Toolkit
- Know Yourself
- Work Smarter, Not Harder
- Manage the Information Flood
- Communicate Effectively
- Develop Your Network
- Be Techno-wise
- Manage Your Workspace
- Your Intellectual Capital
- The Millennium Manager
- The Knowledge Leader
- Chapter 6. The Knowledge Team's Toolkit
- Knowledge Teams
- High Performance Teams
- 25 Principles for Effective Teams
- Teams and Teaming
- Team Commitment
- Team Processes
- Team Technologies
- Managing Team Knowledge
- Sustaining High Performance
- Knowledge Communities
- Chapter 7. The Enterprise Toolkit
- Knowledge Leadership
- Creating a Knowledge Enriching Environment
- Managing Organizational Knowledge
- The Value of Knowledge
- Human Factors
- Technology, Tools and Techniques
- From Knowledge Management to Knowledge Leadership
- Chapter 8. The Interprise Toolkit
- Collaboration Knowledges
- Knowledge Collaboration
- Organizing Collaboration
- Building the Virtual Organization
- Implementing the Infrastructure
- Sustaining Success
Part D - Pathways to Prosperity
This part reviews the contribution of public policy to achieving prosperity through knowledge. It analyzes trends and proposes alternative scenarios for the future of the knowledge economy.
- Chapter 9. The Public Policy Agenda
- Knowledge for Posterity
- Foundations for the Future
- Knowledge Society Initiatives
- Online Trading and Working
- Stimulating Innovation
- Actors and Roles
- Chapter 10 - Forward to the Future
- Forecasting the Future
- Knowledge Futures
- Knowledge Markets
- Knowledge Ethics and Governance
- Knowledge Scenarios
- Knowledge Networks for Knowledge
- The Future is What We Make of It
Cases and examples featured include:
- Knowledge-based Strategies - BP Amoco, CIGNA, Dow Chemical, Hewlett-Packard, ICL, NEC, Novartis, Schlumberger, Shell, Siemens, Texas Instruments, Teltech, Skandia, Steelcase, Thomas Miller & Co
- Internet Exploitation - CDNow, Cisco, Dell, HHCL, Proctor & Gamble, Sun, Xerox, Taitverkko Järvenpää, The Virtual Office
- Virtualization Effectiveness - Agile Web, BP, Digital, ETD, Loud-n-Bow,
- Innovative Initiatives - 3M, City of Austin, British Airways, Denmark Business Networks, Du Pont, EU Innovation Programme, GKII, OECD, South Bristol Learning Network, The World Bank.
Throughout the book, and particularly in the toolkits of Part C, are many checklists and guidelines, such as:
- Communications - email effectiveness, tips for dialogue, team communications principles, team meetings, developing trust
- Computer Conferencing - moderation guidelines, effective team conferences
- Knowledge Management - ten principles, adding value to knowledge, knowledge enhancement in teams, conducting a knowledge inventory, intellectual capital measurement
- Networking - personal network development
- Technology - developing effective intranets, personal technology planning
- Virtualization - motivations, strategic fit template, virtual corporate contracts, knowledge management.
To place an order.
You can order this and other books (see our list of recommended knowledge management books) direct from Amazon.com or Amazon.co.uk. (These links take you straight to the relevant page). Alternatively visit the Butterworth-Heinemann Knowledge Management pages.
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